Terms and Conditions / Booking Policies

BOOKINGS

Pre-bookings are essential and subject to availability and minimum numbers.

PRICING

All Hire Boats are priced ‘per boat’.

TRAVEL CONDITIONS

Tour itineraries are subject to change due to weather, river, road and other factors beyond our control. Changes could impact the itinerary, departure times, dates.

CANCELLATIONS:

  • Full refund for cancellations made more than 48 hours before the tour.
  • 50% refund for cancellations made between 24 and 48 hours before the tour.
  • No refund for cancellations made less than 24 hours before the tour.
  • No refund for no-shows without notice. However, you may reschedule for another date (with-in 3 years) at a cost of $50.00 per person.

CHANGES TO BOOKINGS: 

  • No fee for changes made more than 48 hours before the tour.
  • $5.00 per person fee for changes made between 24 and 48 hours before the tour.
  • $15.00 per person fee for changes made less than 24 hours before the tour, but prior to the scheduled departure time.

Note: Any booking that is changed within 48 hours of the scheduled tour becomes non-refundable.

GROUP CANCELLATION POLICY

Full Refund: Cancelled more than 7 days prior

NO Refund: Cancelled less than 7 days prior

NO Refund: If you are a ‘no show’ without notice

MEDICAL CONDITIONS/ IMPAIRMENTS AND DISABILITIES

Please disclose any conditions that may impact your experience, or the experience of others at the time of booking. Our friendly team can confirm your suitability, and where possible, ensure provisions are made to provide a memorable experience.

Please be mindful that pregnant guests are unable to participate in Jet Boating activities.

For more information on accessibility, visit this page

LIABILITY RELEASE FORMS

Boat Hire contains a certain element of risk. The Hirer is required to sign a Liability Release prior to the activity.

MINIMUM AGES

Cairns Boat Hire: Skipper must be 18yrs or older

BEFORE YOU GO

For important information to know before you go, visit this page

INCLUSIVITY

We believe travel should be welcoming for all. We’re committed to fostering an inclusive environment where every guest and team member—regardless of identity, background, or beliefs—feels safe, respected, and free to be themselves.

DELIVERY POLICY

Once a booking is confirmed and payment received, your travel time will be confirmed. The tour starts and ends at Berth A1, The Marlin Marina, Cairns.

SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF PAYMENT CARD DETAILS

All online transactions are processed on a secure payment page (SSL Server Certificate). Cairns Adventure Group does not handle your credit card details. Secure credit card payments are processed by our booking engine supplier www.respax.com.au

CREDIT CARD PAYMENTS

All transactions will be processed in AUD, inclusive of a 1.75% surcharge. The Card holder and Credit Card used in this booking must be present on the day of the tour to sign and verify the use of their card for this booking. Should the Card holder or Credit Card not be present on the day of travel then another form of payment must be made. If this happens then the original amount will be refunded onto the credit card minus $2.00 for transaction fees. If the Credit Card holder is not present on the tour then the tour operator reserves the right to take payment in full on the day or cancel the customers tour and the relevant cancellation policies would apply.